Goclean Laundry INDIA – Terms and Conditions

Welcome to Goclean Laundry. These Terms and Conditions (“Terms”) govern your use of our services, including laundry, dry cleaning, home cleaning, sofa cleaning, and all related offerings. By accessing or using Goclean Laundry services via our website, mobile app, or stores, you agree to be bound by these Terms.

If you do not agree, you should discontinue using our services.

1. Contractual Relationship

These Terms constitute a binding – legal agreement between you (the “Customer”) and Goclean Laundry.
– Goclean Laundry may update or modify these Terms at any time. Such changes will be effective immediately upon posting on our website or app.
– Continued use of our services after updates constitutes acceptance of the revised Terms.
– No employee, franchisee, or associate may modify these Terms verbally or in writing without official approval from Goclean Laundry’s head office.

2. Privacy & Data Protection

Goclean Laundry is committed to safeguarding your privacy. All personal data (name, contact details, addresses, order history, etc.) will be used only for service fulfillment and improvement.

• Data may be used for sending service updates, promotional offers, or feedback requests.

• We never sell or rent customer information to third parties.

• Data will only be disclosed if required by law, government authorities, or for fraud prevention.

• Customers agree that their order and usage data may be anonymized and used for improving operations and training.

3. Payments & Billing

• Customers must ensure timely payment for services. Orders will not be delivered until all charges are cleared.

• Payments can be made through:
  • Cash
  • Debit/Credit Card
  • UPI & Wallets
  • Net Banking
  • Prepaid Goclean Laundry Wallet (where available)

• All prices are inclusive of applicable GST unless otherwise stated.

• Goclean Laundry reserves the right to revise its service prices without prior notice.

• Any pending dues must be cleared before placing new orders. Goclean Laundry reserves the right to suspend or cancel services for repeated non-payment.

4. Order Bookings

• Orders can be placed via:
  • Goclean Laundry Mobile App
  • Goclean Laundry Website
  • In-store visits
  • Customer Support Helpline

• Orders are accepted subject to the availability of resources, staff, and delivery slots.

• Goclean Laundry reserves the right to decline or cancel orders if:
  • The customer fails to provide complete or accurate details.
  • The garments are unsuitable for processing (e.g., heavy damage, contamination).
  • The order violates any applicable law.

5. Delivery Policy

• Goclean Laundry provides pick-up and delivery services based on the customer’s chosen slot.

• Standard turnaround times will be communicated during booking. These may vary depending on:
  • Type of fabric
  • Weather conditions
  • Operational load
  • Special treatments (e.g., stain removal, delicate handling)

• Within 24 hours may be available at an additional cost.

• Customers must be available at the scheduled delivery time. If not, re-delivery charges may apply.

• Goclean Laundry is not responsible for delays caused by natural calamities, transport strikes, or other force majeure events.

6. Refund & Cancellation Policy

• Orders once accepted cannot be cancelled unless explicitly agreed to by Goclean Laundry.

• Refunds will only be provided in cases of:
  • Failed service delivery due to Goclean Laundry’s fault.
  • Duplicate transactions or overcharges.
  • Service not provided within 7 working days (except in cases of force majeure).

• Refunds will be processed within 7–10 working days via the original mode of payment.

• No refunds will be issued for:
  • Customer dissatisfaction due to natural limitations (e.g., permanent stains).
  • Damages caused due to poor garment quality or pre-existing defects.

7. Customer Responsibilities

• Check all garments before handing them over (remove valuables like keys, money, cards, jewelry, etc.). Goclean Laundry will not be responsible for loss of such items.

• Inform Goclean Laundry of special care requirements (e.g., silk, leather, delicate embroidery).

• Provide an accurate pick-up/delivery address and be available at the scheduled slot.

• Collect garments within 7 days of delivery notification (storage charges may apply after this period).

8. Garment Handling & Service Guarantee

• Goclean Laundry uses advanced technology, premium detergents, and skilled professionals to ensure the best results. However, certain risks remain.

• Goclean Laundry will not be responsible for:
  • Weak fabrics, poor stitching, or pre-existing damage.
  • Shrinkage, color bleeding, or fading due to fabric quality.
  • Accessories such as buttons, zippers, or sequins that are not firmly attached.

• Goclean Laundry offers a Service Guarantee:
  • If a garment is misplaced/damage, compensation will not exceed 10 times the service charge of the garment.
  • Complaints must be raised within 24 hours of delivery.

9. Eco-Friendly Commitment 🌱

• Use of eco-friendly detergents and energy-efficient machines.

• Encouragement of reusable laundry bags instead of plastic packaging.

• Awareness campaigns to promote responsible consumption.

10. Use of Services

• Services must be used only for lawful purposes.

• Goclean Laundry reserves the right to suspend or deny service if:
  • Customers misuse the service.
  • Customers behave abusively towards staff.
  • Fraudulent activity is detected.

11. Intellectual Property

All Goclean Laundry branding, logos, software, website, and mobile app content remain the sole property of Goclean Laundry. Unauthorized reproduction, modification, or use is strictly prohibited.

12. Franchise Disclaimer 

• Goclean Laundry operates on a franchise model. Each outlet is independently owned and operated by franchise partners.

• All franchisees are bound by Goclean Laundry’s brand and service standards.

• The corporate office is not liable for financial obligations or debts of individual franchisees.

• Customers may escalate service issues to the corporate office if not resolved at the store level.

13. Limitation of Liability

• Delays due to natural disasters, strikes, or third-party issues.

• Indirect, incidental, or consequential damages.

• Any loss exceeding the compensation policy stated above.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the Hyderabad, Telangana courts.